1-800-627-8220

Welcome To The Village EAP

Welcome to The Village Employee Assistance (EAP) Program! We are excited that your organization has chosen to partner with us in supporting the well-being of your employees. As part of the Village EAP, you have access to a wide range of resources designed to help your team navigate personal and professional challenges.

This webpage contains essential attachments and direct links to important tools available to you. We recommend saving these resources in your favorites for easy reference. 

Here are some onboarding materials to help you introduce your employees to the Village EAP program:

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Supervisor Resources

  • Village EAP Supervisor Guide: A comprehensive resource designed to help supervisors effectively utilize EAP services.

  • Quick Reference Guide: A two-page overview of The Village’s Employee Assistance Program (EAP), offering supervisors essential information at a glance.

  • Supervisor Orientation Video: A video that introduces supervisors to their role in promoting EAP benefits.

    • Companies that regularly schedule supervisor orientation have been shown to increase EAP utilization rates. Orientation is available to you at the launch of the benefit and by request. Schedule your live 60-minute Supervisor Orientation directly with your Account Executive, Charlie or Jara.

  • Quarterly Supervisor Newsletters: Newsletters sent via email to primary contacts each quarter, containing updates and tips. Forward these to all managerial staff as a helpful reminder of the EAP benefit and for their personal development.

  • Supervisor Formal Referral Information: 

  • Crisis Management Services Information: Information on Crisis Management, a comprehensive process that helps people effectively deal with stressful situations such as accidental death, suicide, homicide, robbery, natural disaster or any other critical incident. 

  • Village EAP Promotional Materials (for internal use)

Employee Resources

  • Monthly EAP Member Newsletters

    • Your primary contacts will be sent an employee e-newsletter each month. Share these with all your employees as a helpful reminder of the benefit. Forward the newsletter link or print copies for shared spaces/internal bulletin boards.

  • Village EAP Employee Orientation Video

    • Show this video to new hires throughout the year. Companies that regularly schedule benefit overview sessions for all employees (at least annually) see higher usage of the benefit. Schedule your live, all-employee orientation directly with your Account Executive, Charlie or Jara. Please schedule to allow for 100% participation, as the anonymity of a group increases participation.

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Training & Consulting Services

Contact & Support Information

  • Stay Informed: As the organization’s primary contact, you will receive important emails with resources for employees and supervisors. Ensure your IT department adds the following IP addresses to your whitelist:

    • 167.89.62.98

    • 149.72.210.138

    • 149.72.136.205

    • 149.72.224.144

  • Contacting The Village EAP: For more information about EAP services, consulting, or crisis management, call the Supervisor Helpline at 1-800-627-8220 (option 1). When you call, identify that you’d like to access The Village EAP Supervisor Helpline with your organization.

Thanks for joining The Village EAP! Please do not hesitate to contact your Account Executive, Charlie or Jara, with any questions or concerns!

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